Transaction processing system and method
US5793861A · kind A · utility
Assignee
Inventor
Key dates
| Filing date | Jun 11, 1996 |
| Grant date | Aug 11, 1998 |
| Priority date | — |
| Expiry date | Jun 11, 2016 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2242/22
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A transaction processing system and method includes a transaction interface for conveying transactions; a memory for storing the transactions in a queue; and a processor. The processor includes an identifier generator for generating an identifier for each transaction in the queue; and a transaction controller for using the identifier to provide access by an agent to the transaction corresponding to the identifier. The transaction processing system and method provides for the management and processing of transactions including inbound and outbound telephone calls as well as other transactions such as electronic mail, voice mail, video calls, facsimile transmissions, data packets over the Internet, etc. Automatic source identification may be used, such as automatic number identification, for providing agents with available information of an inbound caller or message sender prior to handling such caller or sender for improved transaction processing.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.