Automated multilingual interactive system and method to perform financial transactions

US5794218A · kind A · utility

Assignee

• CITIBANK, N.A. · US

Inventors

• Horton Jennings · Chicago, US
• Ronald Padalino · Westlake Village, US
• Robert J. Peralta · Murrieta, US
• Nigel Pinnell · Highland Park, US
• Philip C. Shinn · Los Angeles, US

Key dates

• Filing date: Jan 16, 1996
• Grant date: Aug 11, 1998
• Expiry date: Jan 16, 2016

Classification

• Technology area (CPC G): Physics
• CPC primary: G07F19/201
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A system and method for allowing telephone-based interactive performance of financial transactions in multiple languages. The system prompts the customer of a financial institution in various languages until the customer's language and home country are identified. The system then connects the customer telephonically with a representative who speaks the customer's language and who can authorize the transaction by accessing the customer's records. Authorization by the local representative and record keeping are also provided.