Network based predictive dialing
US5796791A · kind A · utility
Assignee
Inventor
Key dates
| Filing date | Oct 15, 1996 |
| Grant date | Aug 18, 1998 |
| Priority date | — |
| Expiry date | Oct 15, 2016 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13389
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for predictive dialing from a centralized or network based apparatus available to calling agents geographically separated from both the apparatus and other agents. A user communicates call management information via a network connection to a predictive dialing apparatus to configure the apparatus for the user's particular needs. Thereafter the apparatus may instigate a calling campaign unattended, utilizing technology such as interactive voice response, or upon calling agents connecting to the apparatus. Agents connecting to the apparatus do so utilizing various network connections and network elements. The apparatus communicates call management information as well as call statistics to the user via a network connection.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.