Telephone operator mid-call queuing interval system and associated method
US5812638A · kind A · utility
Assignee
Inventor
Key dates
| Filing date | Mar 8, 1996 |
| Grant date | Sep 22, 1998 |
| Priority date | — |
| Expiry date | Mar 8, 2016 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/487
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for handling incoming callers to a call processing system such as a directory assistance facility, and associated system is disclosed. The method includes the steps of recording a greeting message from an operator, recording information provided by an incoming caller, replaying the recorded information provided by the incoming caller to the operator to enable the operator to conduct a search and replaying the recorded greeting from the operator to the incoming caller during a replay interval, which is defined as the period in which the recorded information provided by the incoming caller is played back to the operator. The method may further include the step of modifying at least one of the recorded incoming caller information and the recorded message from the operator such that the duration of the recorded message from the operator is less than or substantially equal to the duration of the recorded incoming caller information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.