Selective voice menu system
US5818908A · kind A · utility
Assignee
Inventor
Key dates
| Filing date | Nov 5, 1996 |
| Grant date | Oct 6, 1998 |
| Priority date | — |
| Expiry date | Nov 5, 2016 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2242/22
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A selective menu system which enables callers to enter a voice or other menu hierarchy at different levels is presented. Groups of customers are assigned access numbers, which is forwarded into the system as called-number identification, along with other call information. The system discriminates desired voice menu services, according to the assigned called-number information and translates the user's entry into the voice menu presentation hierarchy, to an entry point appropriate for their desired service. Illustratively, banking customers with an interest in securities transactions can enter the overall bank menu specifically at the level relating to the securities activity.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.