Device for programming script sets in a telephone system
US5832070A · kind A · utility
16Cited by
15References
21Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 31, 1996 |
| Grant date | Nov 3, 1998 |
| Priority date | — |
| Expiry date | Dec 31, 2016 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13541
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A device for programming script sets in a telephone system having a network, a programmable routing vector to route incoming calls from the network, an application to selectively receive calls from the routing vector, a programmable application vector to selectively receive calls from the application, and a plurality of agent groups to selectively receive calls from the application.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.