Wireless telephone integration system and method for call centers and workgroups
US5841854A · kind A · utility
140Cited by
33References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 4, 1997 |
| Grant date | Nov 24, 1998 |
| Priority date | — |
| Expiry date | Aug 4, 2017 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/12
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for automatic call distribution targeting users in workgroups wherein the users utilize either wired or wireless communications tools. Users are chosen via a rule-based selection process including access to a database of user and caller-screened information. The system is compatible with available and developmental hardware platforms for call centers and mobile workers including SS7/AIN, computer telephony interfaces, direct cellular network connections, PBX and centrex-based systems.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.