Queue managing system and method
US5844980A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Mar 3, 1993 |
| Grant date | Dec 1, 1998 |
| Priority date | — |
| Expiry date | Mar 3, 2013 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/533
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
In a queue management system for servicing of a number of clients representing different client types, a controlling queue queues clients in a predetermined order. A queue manager allocates and reallocates a number of processing queues, less than the number of client types, to match different ones of said client types. The queue manager then places successive ones of the clients in the controlling queue into a processing queue matching the client type if there is a matching processing queue and allocates or reallocates an empty or emptied processing queue to the client type if there is no matching processing queue but there is an empty processing queue. A server empties the processing queues in batches. In the environment of a telephone system the clients are messages and the client types are codings in the messages for various destinations. The queue manager dedicates each of a number of processing queues to one of the destinations in the controlling queue, accesses the top message in the controlling queue, places the messages in a processing queue matching the destination code of the message if there is a match, and dedicates an empty processing queue to the target destination if…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.