Telephone customer support utility
US5854828A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Aug 20, 1996 |
| Grant date | Dec 29, 1998 |
| Priority date | — |
| Expiry date | Aug 20, 2016 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M11/007
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A telephonic customer support utility for providing diagnostic support of a customer computer including encoding an operational status of a customer's computer to produce audible tones on a speaker corresponding to the encoded status for transmission on a standard telephone line via a standard telephone of the encoded operational status to a remote support computer, the remote support computer having a receiver electrically connected to receive the tones transmitted on the telephone line. The received tones are decoded by a decoder of the remote support computer to determine the operational status of the customer's computer, which status is displayed on a display of the remote support computer for analysis by a customer support technicians.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.