Customer queuing arrangement
US5867572A · kind A · utility
77Cited by
8References
21Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 20, 1996 |
| Grant date | Feb 2, 1999 |
| Priority date | — |
| Expiry date | Feb 20, 2016 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5238
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A customer queuing system receives telephone calls on one port of a switching system for handling by servers attached to output ports of the switching system. The queuing system estimates the waiting time which may be expected by each customer arriving at an input port and utilizes a voice announcement system to inform callers during the queue of the estimated waiting period prior to connection to one of the servers.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.