Computer telephony integration system and method
US5917903A · kind A · utility
Assignee
Inventor
Key dates
| Filing date | Jan 23, 1998 |
| Grant date | Jun 29, 1999 |
| Priority date | — |
| Expiry date | Jan 23, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13405
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An automated telephone call response system and method are provided for routing data base information obtained in an automated telephone call response to a subsequently selected live agent. A voice response unit receives caller identification information from a caller, retrieves a record on the caller based on the identification information, provides information requested by caller, permits the caller to select a live agent, and provides the live agent number to determine the network identification number. Accordingly, the live agent receives data base information on a caller at the time the live agent begins conversation with the caller.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.