Telephone relay system
US5926527A · kind A · utility
32Cited by
6References
13Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 14, 1996 |
| Grant date | Jul 20, 1999 |
| Priority date | — |
| Expiry date | Aug 14, 2016 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/42391
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The invention provides a telephone relay system for responding to instructions from a first party, or caller. The telephone relay system includes a back-end processor. The back-end processor includes a customer care agent interface, a first party interface, and a controller. The back-end processor allows a customer care agent to go on-hook with respect to the first party and to transfer the call to a controller that sends messages and receives instructions from the first party.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.