Computer based process for strategy evaluation and optimization based on customer desired outcomes and predictive metrics

US5963910A · kind A · utility

Inventor

• Anthony W. Ulwick · Mill Valley, US

Key dates

• Filing date: Sep 20, 1996
• Grant date: Oct 5, 1999
• Expiry date: Sep 20, 2016

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0203
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A computer program product for use with a computer system for providing a process for strategy evaluation and optimization, said computer program product comprising a computer-readable medium of instructions for directing a computer to evaluate data for optimizing strategic options including: (1) data storage means for storing data relating to specific desired outcomes relating to a specific process for an identified customer set; (2) said data storage means further storing data relating to metrics which predict the satisfaction of said desired outcomes; (3) data processing means including computer program means for quantifying the degree to which each of said metrics predict satisfaction of each of said customer desired outcomes; (4) input means for defining strategic options, each of said strategic options designed to satisfy said customer desired outcomes; (5) data processing means including computer program means for quantifying the degree to which each of said strategic options satisfy said customer desired outcomes; (6) and means for evaluating a plurality of strategic options thus yielding a strategic option which best satisfies said customer desired outcomes.