Automatic call distributor with agent controlled call connection
US5970135A · kind A · utility
7Cited by
13References
7Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jul 29, 1996 |
| Grant date | Oct 19, 1999 |
| Priority date | — |
| Expiry date | Jul 29, 2016 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/54
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An automatic call distributor (12) having a device (10) for routing application telephone calls to any agent (20), a device (10) for routing an exterior position call directly to a particular agent (20), a device (10) for routing an interior position call directly to the particular agent (20), a device (10) for indicating the type of call being received among the application, external position, and internal position calls to the particular agent (20), and a device (10) for connecting the desired indicated call to the particular agent (20).
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.