System for coordinating on-line updates of call flows, functions and voice prompts of a telephony applications
US5974118A · kind A · utility
6Cited by
14References
16Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 8, 1997 |
| Grant date | Oct 26, 1999 |
| Priority date | — |
| Expiry date | Oct 8, 2017 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13377
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A telephony application capable of being updated while on-line is disclosed. The application supports a plurality of active dialogs with callers, and comprises functions, call flows, voice prompts, and on-line updating versions for making on-line modifications of the functions, call flows, and voice prompts. The modifications are coordinated so that selected sets of functions, call flows and voice prompts can be committed to use while one or more active dialogs are occurring without affecting the active dialog(s).
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.