Paint customer service information method and apparatus
US5974388A · kind A · utility
Assignee
Inventor
Key dates
| Filing date | May 17, 1996 |
| Grant date | Oct 26, 1999 |
| Priority date | — |
| Expiry date | May 17, 2016 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/38
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An apparatus for providing paint product related information to customers and recording customer telephone calls includes work stations (10, 23) having a memory device (18) storing a plurality of paint product information and a plurality of customer information, an input device (12) for generating a customer request for information signal related to a selected one of the paint products, a display device (14) for visually displaying information and graphic displays in response to display signals, a computer (13) responsive to the customer request for information signal for selecting from the customer information caller information related to a customer associated with the customer request and generating a first display signal to the display device (14) to visually display a call log graphic display (43) including the caller information (44), and being responsive to the customer request for information signal for selecting a portion of the paint product information related to advice to be given to the customer and generating a second display signal to visually display (58, 88) the selected portion of the paint product information on said display device (14) and a modem (16) connected…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.