E-mail system and interface for equipment monitoring and control
US6003070A · kind A · utility
Assignee
Inventor
Key dates
| Filing date | Feb 25, 1997 |
| Grant date | Dec 14, 1999 |
| Priority date | — |
| Expiry date | Feb 25, 2017 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q3/625
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The invention is an interface device that is either integral or peripheral to equipment that requires monitoring and maintenance. The equipment may be a PBX or ACD, but may also include any type of equipment that requires monitoring and/or maintenance. The interface device converts the output from the equipment to e-mail messages that are sent to the technician at a remote location, and converts e-mail instructions from the technician that are received at the interface device to ASCII terminal keystrokes that the PBX receives and understands. The interface can broadcast multiple error messages to multiple recipients. The interface device allows multiple technicians simultaneous access to the equipment. The interface devices provides enhanced access security to the equipment.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.