Call center with fault resilient server-switch link
US6005920A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Jan 3, 1997 |
| Grant date | Dec 21, 1999 |
| Priority date | — |
| Expiry date | Jan 3, 2017 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/42323
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A call center comprising a call routing switch, a plurality of servers, a plurality of agent stations coupled to said switch and servers and related equipment. Each of the servers is connected to the switch through a communication link. In an initial state one or more links is defined as active and one or more links is defined as standby or inactive. Upon failure of one of said active links, applications on the server to which the failed link is connected are switched to another server. A previously inactive standby link to the other server is activated. Various configurations of the call center and a method for system operation are also disclosed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.