Dynamic schedule profiler for ACD
US6005932A · kind A · utility
139Cited by
6References
27Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Dec 24, 1997 |
| Grant date | Dec 21, 1999 |
| Priority date | — |
| Expiry date | Dec 24, 2017 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q3/72
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for scheduling agents supporting operation of an ACD. The method includes the steps of establishing a scheduling period and identifying a plurality of agents to the ACD for supporting the operation of the ACD during the scheduling period. The method further includes the step of applying a generally periodic deviation schedule of an agent of the plurality of agents to the scheduling period which generally periodic deviation schedule is periodic over a plurality of days of the scheduling period.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.