Call-processing system and method
US6016343A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Aug 20, 1996 |
| Grant date | Jan 18, 2000 |
| Priority date | — |
| Expiry date | Aug 20, 2016 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99955
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for processing telephone calls and providing enhanced services is presented. The call processing system includes a network control processor for controlling the processing and routing of the calls and for providing enhanced features, and a matrix switch for routing calls from an originating location to a terminating location. Operator consoles can be included to provide operator assistance to the caller. The network control processor comprises a central message processor that receives call data, determines the type of call, determines the processing required, and determines whether operator assistance is required. A call route distributor allocates an operator console to the call if required. A billing server is used to track billing information for the call while it is in progress. A database server is provided for database look-ups and storage. The call processing system also includes a validation system, a billing system, a distribution system, and a fraud detection and prevention system. The validation system is used to validate call information to determine whether the call can be placed. The billing system determines rates for calls and calculates the cost…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.