Context manager and method for a virtual sales and service center

US6064973A · kind A · utility

Assignee

• Andersen Corporation · US

Inventors

• Jim Smith · Charlotte, US
• Jim Adamczyk · Chicago, US
• John Pesavento · Charlotte, US

Key dates

• Filing date: Apr 17, 1998
• Grant date: May 16, 2000
• Expiry date: Apr 17, 2018

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/06316
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A context manager for providing a framework for enabling continuous customer access resource innovation by maximizing open business processes. The context manager allows multiple combinations of users to access various business processes through multiple types of customer access resources. The context manager includes a context manager management interface for creating a context manager object for a session, the context manager object providing a bridge from customer access resources to business processes and maintaining a context of the session across customer access resources.