Technique for obtaining information and services over a communication network
US6070185A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | May 2, 1997 |
| Grant date | May 30, 2000 |
| Priority date | — |
| Expiry date | May 2, 2017 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2216/15
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In a communications arrangement, a computer user accesses a server system to seek customer service over the World Wide Web (WWW). The server system assigns a customer service agent (CSA) to communicate with the user to realize the customer service. In a customer service session, the user and CSA may collaboratively browse hypertext markup language (HTML) documents at different uniform resource locators (URLs) to obtain relevant information. However, in accordance with the invention, the version of each document presented to the user may be different from that presented to the CSA. In particular, the CSA version contains proprietary information which is excluded from the user version.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.