Organization chart based call information routing
US6075851A · kind A · utility
25Cited by
6References
10Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 1, 1999 |
| Grant date | Jun 13, 2000 |
| Priority date | — |
| Expiry date | Apr 1, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W8/18
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method of routing calls, messages or information (call routing) comprising storing in a memory a database representing a relationship or organization roles, including names of persons filling the roles and call directory numbers associated with the roles, in response to a request to complete a call to a particular directory number associated with one of the roles, looking up in the database a directory number associated with one of the roles, and processing the call as if the call were directed to the further directory number.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.