Computerized voice response system
US6091805A · kind A · utility
52Cited by
16References
20Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Jul 5, 1995 |
| Grant date | Jul 18, 2000 |
| Priority date | — |
| Expiry date | Jul 5, 2015 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/254
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
In accordance with the teachings of the present invention, a voice response system with visual menus along with audio menus is provided. The system includes a voice response host computer, a touch tone phone, a personal computer with a display screen and a communications interface for converting DTMF signals or other tones to digital signals. The personel computer has a program to display visual menus on the screen. The user interface of the voice response system provides both audio and visual menu listings.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.