System and method for managing interactions between users in a browser-based telecommunications network
US6144991A · kind A · utility
Assignee
Inventor
Key dates
| Filing date | Feb 19, 1998 |
| Grant date | Nov 7, 2000 |
| Priority date | — |
| Expiry date | Feb 19, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L69/329
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A software system which allows a guide/specialist to interact with a client on a real-time, interactive basis over the World Wide Web. The methodology includes configuring a guide system with a special-purpose browser displaying both locally displayable frames and remotely displayable frames; the client system utilizes a conventional browser. The remotely displayable frames are transmitted to the client so that both the guide and the client have identical views of the remotely displayable frames. The guide uses the locally displayable frames to call upon available Web resources, typically in response to a client request also transmitted over the Web via, for example, a chat program, and then the guide can load the remotely displayable frames into the remotely displayable frames for rendering by the conventional browser. In addition, the guide and client can interact with a shared pointer and a shared whiteboard. Moreover, the guide can record the live session for later playback by other clients. Also, a plurality of clients may be simultaneously interacting with the guide and each other.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.