System for enabling personal computer access to an interactive voice response system
US6173042A · kind A · utility
Assignee
Inventor
Key dates
| Filing date | Feb 25, 1998 |
| Grant date | Jan 9, 2001 |
| Priority date | — |
| Expiry date | Feb 25, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M1/64
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A personal computer is typically equipped with a modem that enables the user to dial through the Public Telephone Switched Network (PTSN) to access an Interactive Voice Response system. Once connected to the Interactive Voice Response System, the present system for providing personal computer access to an interactive voice response system uses the touch-tone generation capability of the personal computer to implement a predefined script to navigate through the Interactive Voice Response System. The navigation path is defined by the selections provided by the Interactive Voice Response System to enable a user to reach a computer interaction site that represents one of the back-end selections served by the Interactive Voice Response System. Thus, once the Interactive Voice Response System is traversed, the user can interact with the computer to perform the desired tasks.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.