Blending communications in a call center
US6173052A · kind A · utility
80Cited by
23References
23Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Mar 3, 1997 |
| Grant date | Jan 9, 2001 |
| Priority date | — |
| Expiry date | Mar 3, 2017 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13389
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A call processor in a call center provides agents with enhanced ability to handle multiple types of communications in a consistent manner. Information related to communications received by the call processor are displayed to agents in the call center in queue lists. Agents can select calls for further processing from the information presented in the queue lists.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.