Universal access to audio maintenance for IVR systems using internet technology
US6182045A · kind A · utility
53Cited by
6References
11Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Nov 2, 1998 |
| Grant date | Jan 30, 2001 |
| Priority date | — |
| Expiry date | Nov 2, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/128
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A network includes an administrative update station and an audio update station that are connected to a computer network, in particular, the World Wide Web. One or more IVR systems and one or more audio servers are likewise connected to the World Wide Web. The audio server holds the master address URL for the audio files. The IVRs access the Web in order to download updates of audio files. The audio files are administered through the Web by the administrative site and are updated through the Web by the audio update site.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.