One number, intelligent call processing system
US6185290A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Jan 4, 2000 |
| Grant date | Feb 6, 2001 |
| Priority date | — |
| Expiry date | Jan 4, 2020 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/0012
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. To provide these benefits, the system utilizes Voice Response Unit (VRU) technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtal telephone number database containing a nation-wide master list of telephone numbers with thousands of attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided 10 digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database. The application uses the retrieved information to direct the VRU to speak selected retrieved information to the caller that is desired by the caller or needs to be verified by the caller, to automatic…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.