Method and apparatus for inquiry response via internet
US6192050A · kind A · utility
Assignee
Inventor
Key dates
| Filing date | Aug 29, 1997 |
| Grant date | Feb 20, 2001 |
| Priority date | — |
| Expiry date | Aug 29, 2017 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/006
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An interactive data communication user is connected through a network to a multimedia response server. The user presses an appropriate keyboard or mouse clicks on an appropriately labeled button on a data page. An automatic call distribution device switches the session to a customer service queue for routing to the next available customer service representative. The customer service representative automatically places a internet based telephone call to the user. When the interactive session between the user and the customer service representative is completed, session control passes back to the data page server and a normal interactive session is resumed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.