System, method and article of manufacture for providing a customer interface in a hybrid network
US6195697A · kind A · utility
198Cited by
10References
20Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Jun 2, 1999 |
| Grant date | Feb 27, 2001 |
| Priority date | — |
| Expiry date | Jun 2, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L2012/5626
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
According to a broad aspect of a preferred embodiment of the invention, a Customer Interface Process is provided. First, a service level agreement is received for a hybrid network customer. Next, the service level agreement is stored after which inquiries are received from network customers reflecting occurrences related to the hybrid network. Thereafter, events are generated based on the customer inquiries and the service level agreement.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.