Methods in computer simulation of telephony systems
US6205412A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Sep 9, 1997 |
| Grant date | Mar 20, 2001 |
| Priority date | — |
| Expiry date | Sep 9, 2017 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/42323
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A computer simulation system adapted for simulating a telephony call center comprises individual software modules simulating separate entities of the call center in the simulated call center, and a graphical user interface (GUI). In the GUI the individual software modules are presented as icons movable and connectable on the screen to alter characteristics of the simulated call center. In a preferred embodiment the simulation system is adapted for testing computer telephony integration (CTI) applications. In this embodiment one of the software module icons comprises a (CTI) link interface library adapted to provide communication between the simulated call center and the CTI application in a manner that the simulated call center will behave as a specific switch type in a specific instance. Also in a preferred embodiment one of the individual software modules is a telephony objects module representing a telephony switch and connected telephony devices, agents, and associated behavior. In this aspect individual telephony objects are represented in the GUI as icons that may be selected and added to or subtracted from the telephony objects module to alter the behavior repertoire of the …
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.