Web based help desk
US6230287A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Sep 3, 1998 |
| Grant date | May 8, 2001 |
| Priority date | — |
| Expiry date | Sep 3, 2018 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/10
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A web based help desk includes a web server having memory storing a help desk web page. The web server allows remote user computers to access the web server via an internet or intranet connection thereby to access and display the help desk web page. A plurality of computers, operated by support specialists, are in communication with the web server to allow support specialists to communicate with remote users requiring support. The support specialists are selectable through the web page. A support specialist status application monitors the status of the support specialists and remote users requesting support and prompts the web server to establish a connection between a support specialist and a remote user when a support specialist becomes available. A method of providing support to a user operating a remote computer and a help desk web page are also provided.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.