Intelligent user assistance facility
US6262730A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Nov 20, 1998 |
| Grant date | Jul 17, 2001 |
| Priority date | — |
| Expiry date | Nov 20, 2018 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99943
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An intelligent user assistance system is disclosed. The system is constructed using a reasoning model to determine the probability of a user's intentions, goals, or informational needs in the context of a software program. This is accomplished through analysis of information about the user's actions, the program state, and spoken words. The system monitors user interaction with the software program and applies probabilistic reasoning to sense that the user may need assistance in using a particular feature or to accomplish a specific task. The inference system accesses a thorough and updateable user profile system to continually check for competencies and changes assistance that is given based on the competencies.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.