Switching system for automatic call distribution and new operation training
US6295352A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Aug 4, 1998 |
| Grant date | Sep 25, 2001 |
| Priority date | — |
| Expiry date | Aug 4, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5235
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The present invention provides a switching system capable of providing an ACD service while educating operator. The control part in the switching system, when being requested to establish an ACD call, selects a responsible main-operator terminal among plural responsible main-operator terminals and controls the switching part and the MXT in a manner that the selected main-operator terminal receives the ACD call, and selects a responsible sub-operator terminal among plural responsible sub-operator terminals and controls the switching part and the MXT in a manner that information transmitted with the established call can be listened by using the selected sub-operator terminal.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.