System and methods for automatic call and data transfer processing
US6327343A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Jan 16, 1998 |
| Grant date | Dec 4, 2001 |
| Priority date | — |
| Expiry date | Jan 16, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5307
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A programmable automatic call and data transfer processing system which automatically processes incoming telephone calls, facsimiles and e-mails based on the identity of the caller or author, the subject matter of the message or request, and/or the time of day, which includes: a central server for automatically answering an incoming call and collecting voice data of a caller; a speaker recognition module connected to the server for identifying the caller or author; a switching module responsive to the speaker recognition module for processing the call or message in accordance with a pre-programmed procedure based on the identification of the caller or author; and a programming interface for programming the server, speaker recognizer module and the switching module. The system is programmed by the user to so as to process incoming telephone calls or e-mail and facsimile messages based on the identity of the caller or author, subject matter and content of the message and the time of day. Such processing includes, but is not limited to, switching the call to another system, forwarding the call to another telephone terminal, placing the call on hold, or disconnecting the call. In anoth…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.