Method for providing personal information to call centers using intelligent network
US6327359A · kind A · utility
Assignees
Inventors
Key dates
| Filing date | Dec 11, 1998 |
| Grant date | Dec 4, 2001 |
| Priority date | — |
| Expiry date | Dec 11, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13345
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for providing personal information which can overcome the duplication and redundancy of personal information and regional limitation, includes building a Computer Telephony Integration (CTI) information database, a personal information database, and a destination information database in a Service Control Point (SCP), to provide the personal information to CTI destination terminals in an intelligent network; transferring, by a Service Exchange Point (SSP), a calling line identification (CLI) and a dialing number (DN) to the SCP when an originating subscriber dials, retrieving a personal information and a destination information from said databases, and transferring the CLI and the retrieved personal information and destination information to the SSP; and providing, by the SSP, the CLI and the personal information to the destination terminals.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.