Method and system for automated customer services
US6327363A · kind A · utility
Assignee
Inventors
Key dates
| Filing date | Nov 24, 1998 |
| Grant date | Dec 4, 2001 |
| Priority date | — |
| Expiry date | Nov 24, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2207/12
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for accepting customer calls for product related services and directing these calls to an appropriate customer service center. The system contains a customer service network and a customer transaction database for storing a plurality of product information and vendor/customer data. A transaction processor is arranged to process calls received through the network and to route the calls to an appropriate care center for a particular customer in accordance with data associated with a customer-entered personal identification number provided to the customer at the time of purchase. The services are provided on the basis of a pre-paid account, which is debited after a service agent answers the customer call based on signaling generated at the call center.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.