Telecommunications architecture for call center services using advanced interactive voice responsive service node
US6366658B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 7, 1998 |
| Grant date | Apr 2, 2002 |
| Priority date | — |
| Expiry date | May 7, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2207/12
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A telecommunications network that handles call center calls by providing advanced interactive voice response (IVR) services using a next generation service node (NGSN). The NGSN nodes combine with several other interacting network components to provide a scaleable architecture which allows several different, customized and flexible call center services to be performed for telecommunications service provider customers. In addition the network includes virtual call routers, parking managers, host connect gateways, report servers, advanced network databases, data access points, and data gateways to deliver calls to customer call centers with various features enabled.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.