System and method for distributing data collected from call center services
US6377567B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Jul 16, 1997 |
| Grant date | Apr 23, 2002 |
| Priority date | — |
| Expiry date | Jul 16, 2017 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2215/0188
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A distribution system makes reports available to customers of call centers. The report may provide information regarding calls handled by the call center on behalf of the customer. For example, the report provide call statistics, including summary call statistic and individuals call statistic. The report may also include billing detail records. The reports are automatically generated and distributed for access by the customers via computing resources. The distribution may be accomplished in near real time. The reports may consolidate data gathered from multiple agent consoles and from multiple call centers, including geographically call centers. Separate reports may be provided for each of the customers served by the call centers.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.