Service provisioning system for interactive voice response services
US6389126B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 7, 1998 |
| Grant date | May 14, 2002 |
| Priority date | — |
| Expiry date | May 7, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/493
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for provisioning application and data files to a plurality of real-time processing nodes within a telecommunications network. The system comprises a user interface for accepting commands from a user to deactivate, activate, deploy, or delete application and data files, an application database for storing the application and data files, and an interface to monitor the operational state of the plurality of real-time processing nodes. The method includes the steps of using a plurality of state tables to monitor the state of the application and data files and deploying the application and data files to the plurality of real-time processing nodes according to commands received from the user interface, the plurality of state tables, and the operational state of the nodes. The invention is particularly suited to provisioning a network of advanced interactive voice response (IVR) service platforms with customer IVR application and data files.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.