Method for detecting and processing information relevant to establishing a telephone connection in a CTI system and corresponding CTI system

US6393115B1 · kind B1 · utility

Assignee

• Siemens Aktiengesellschaft · DE

Inventors

• Dietmar Krauss · Petersberg, DE
• Uwe Kruger · Mühlheim an der Donau, DE

Key dates

• Filing date: Sep 18, 2000
• Grant date: May 21, 2002
• Expiry date: Sep 18, 2020

Classification

• Technology area (CPC Y): Emerging Cross-Sectional Technologies
• CPC primary: Y10S707/99933
• WIPO field: Telecommunications
• WIPO sector: Electrical engineering

Abstract

A method is provided for determining and processing items of information that are relevant for setting up a telephone connection in a CTI (Computer Telephony Integration) system, as well as corresponding CTI system. A user of the CTI system can at will mark character strings shown on a display screen (11) of the computer (4) of the CTI system, which strings can in particular be independent of the programs respectively running on the computer (4). The character string marked by the user is automatically evaluated and is differently processed dependent on its content, that is, dependent on whether it is a string of numerals or a string of letters, so that, for example, given the presence of a string of numerals the call number corresponding to the string of numerals is automatically dialed via the CTI system, and given the presence of a string of letters an entry in a database corresponding to the string of letters can automatically be sought, in order subsequently to read out from the database the call number corresponding to the string of letters, and to dial this number.