Java enabled groupware
US6400820B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 13, 1999 |
| Grant date | Jun 4, 2002 |
| Priority date | — |
| Expiry date | Apr 13, 2019 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S379/90
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system for operating a call center comprising workstations and corresponding telephones connected to a telephony private branch switch. The system comprising: a telephony server, connected between the workstations and the telephony switch, for performing telephony functions on telephone lines connected to the switch; a groupware environment such as Lotus Notes for enabling a business application to be executed on the workstations; and a business application for execution within said groupware environment. The groupware environment having a Java Virtual Machine and a Java Applet Interface for enabling the execution of Java applets within the application independent of the groupware environment. The business application comprises a telephony applet embedded within a presentation layer which can communicate directly with the telephony server independent of the groupware environment.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.