Interaction monitor and interaction history for service applications
US6401111B1 · kind B1 · utility
46Cited by
17References
31Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Sep 11, 1998 |
| Grant date | Jun 4, 2002 |
| Priority date | — |
| Expiry date | Sep 11, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/106
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A conversation monitoring system includes a communication network, two or more parties coupled to the communication network, each party having a computer application, and a conversation monitor located at at least one of the parties and adapted to provide an interaction history of long running conversations accessible to each computer application.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.