System and method for consumer-initiated business solicitation calling system
US6404875B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 24, 1999 |
| Grant date | Jun 11, 2002 |
| Priority date | — |
| Expiry date | May 24, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2207/12
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The present invention discloses a telecommunications system initiating telephone connections between, for example a consumer and a service provider based on the criteria provided by the consumer and the services available from the service provider. The system is suitable for consumers requiring direct communication with a staff member of a service provider capable of meeting the consumer's service requirements. The system compiles a prioritized list of service providers matching the consumer's criteria. Starting with the first service provider on the list the system rings the service provider and determines whether or not a staff member answers the call. If the line is busy or the call is not answered by a staff member, the system moves on to the next service provider on the list until a service provider having a staff member is located. Once such a service provider is located, the system rings the consumer and connects the two parties. If the system cannot locate such a service provider the (consumer is given an opportunity to repeat or modify the search.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.