Method and system of reviewing the behavior of an interactive speech recognition application
US6405170B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 22, 1998 |
| Grant date | Jun 11, 2002 |
| Priority date | — |
| Expiry date | Sep 22, 2018 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L15/22
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for improving the performance of an interactive speech application. The interactive speech application is developed and deployed for use by one or more callers. During execution, the interactive speech application stores, in a log, event information that describes each task carried out by the interactive speech application in response to interaction with the one or more callers. The application also stores one or more sets of audio information, in which each of the sets of audio information is associated with one or more utterances by one of the callers. Each of the sets of audio information is associated with one of the tasks represented in the log. After the log is established, an analytical report is displayed. The report describes selective actions taken by the interactive speech application while executing, and selective actions taken by one or more callers while interacting with the interactive speech application. Information in the analytical report is selected so as to identify one or more potential performance problems in the interactive speech application. While the analytical report is displayed, when the analytical report reaches a po…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.