Transaction information processing system

US6418418B1 · kind B1 · utility

Assignee

• Oki Electric Industry Co., Ltd. · JP

Inventor

• Masataka Nakamura · Moriyama, JP

Key dates

• Filing date: Dec 13, 1998
• Grant date: Jul 9, 2002
• Expiry date: Dec 13, 2018

Classification

• Technology area (CPC G): Physics
• CPC primary: G10L15/26
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

An information processing system for transactions by telephone of the present invention comprises a receiving terminal, operated by an operator, for inputting information from a customer taken over a telephone, storage means for storing information necessary in repeated transactions, and a voice recognition device having a voice recognition unit for recognizing specific vocabulary spoken by a customer or a voice response device having a push button signal recognition unit for confirming a push button signal generated by customer operations of push buttons of a telephone, wherein, for repeated transactions, a transaction name or transaction code arbitrarily designated by a customer at the time of a transaction beforehand or for the first time and information relating to this transaction name or transaction code are stored at a storage means in such a manner as to correspond with each other. In transactions thereafter, a transaction name designated by the customer over the telephone or a transaction code inputted using the push buttons is recognized by a voice recognition unit of the voice response device or by the push button signal recognition unit. Information relating to this tra…