Interactive voice response data transfer system and method
US6421427B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 15, 1997 |
| Grant date | Jul 16, 2002 |
| Priority date | — |
| Expiry date | Oct 15, 2017 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S379/902
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An interactive voice response (IVR) system collects data associated with a telephone call, and provides the data to a server. The server transforms the data into a format consistent with a different telephony platform specification implemented by clients attached to the server such that the data can be retrieved by any client to which a telephone call is transferred. Data is also shared between remote servers when calls are transferred. The servers each broadcast their identity when initially connected to a wide area network. In response, each server on the network responds with their identify. Each server updates a table of servers in accordance with the messages exchanged.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.