Method for complex products configuration and guarantee generation
US6453255B1 · kind B1 · utility
20Cited by
4References
13Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jan 17, 2001 |
| Grant date | Sep 17, 2002 |
| Priority date | — |
| Expiry date | Apr 30, 2021 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/0875
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A novel sales system of complex products whose configuration is designed based on the customer requirements provides method steps for generating guarantee offers. A value of the guarantee criterion for the complex product (such as product availability) can be evaluated only after the complex product configuration is determined. For each combination of the customer requirements, a system configuration and a corresponding value of the guarantee criterion is generated. Then, this value is used for the customer remedy calculations.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.