Blending communications in a call center
US6463148B1 · kind B1 · utility
111Cited by
22References
30Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Oct 10, 2000 |
| Grant date | Oct 8, 2002 |
| Priority date | — |
| Expiry date | Oct 10, 2020 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13389
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A call processor in a call center provides agents with enhanced ability to handle multiple types of communications in a consistent manner. Information related to communications received by the call processor are displayed to agents in the call center in queue lists. Agents can select calls for further processing from the information presented in the queue lists.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.